Shipping Policy for PictureTrexLux

Effective Date: January 15, 2025

Website: https://picturetrexlux.com/
Address: 1801 Maberry St, Midland, Texas, 79705, United States
Phone: (432) 682-6076
Email: info@picturetrexlux.com

Introduction

At PictureTrexLux, we strive to ensure your orders are processed and delivered in a timely and secure manner. This Shipping Policy provides the details on how we handle shipping and delivery. By placing an order, you agree to this policy.

1. Shipping Options

a. Domestic Shipping

We offer the following shipping options for orders within the United States:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before 2 PM EST.

b. International Shipping

  • We offer international shipping to select countries. Delivery times and costs vary depending on the destination and customs processing.
  • Customers are responsible for customs duties, import taxes, or any additional fees imposed by their respective countries.

2. Shipping Costs

a. Domestic Shipping

  • Shipping costs are calculated based on the weight, dimensions, and destination of the order.
  • Free standard shipping is available for orders over $100 within the United States (certain conditions apply).

b. International Shipping

  • Shipping costs for international orders will be calculated during checkout based on the destination and shipping method selected.

3. Order Processing

a. Processing Time

  • Orders are generally processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

b. Order Confirmation

  • After processing, you will receive a confirmation email with order details and tracking information (if applicable).

4. Delivery Timeframes

a. Estimated Delivery

  • Delivery times depend on the shipping method chosen and the delivery destination.
  • While we aim to meet the estimated delivery times, delays caused by weather, customs, or third-party carriers are beyond our control.

b. Tracking Information

  • Once your order has been shipped, we will send you tracking details via email. You can use the tracking number to monitor your shipment’s progress.

5. Address Accuracy

  • It is the customer’s responsibility to provide accurate and complete shipping addresses.
  • PictureTrexLux is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

6. Lost or Delayed Shipments

a. Reporting Issues

  • If your order is lost or delayed, please contact us within 7 days of the expected delivery date.
  • Provide your order number and tracking information for assistance.

b. Resolution Options

  • Depending on the circumstances, we may offer a replacement, refund, or store credit for lost or delayed shipments.

7. Damaged or Incorrect Items

a. Reporting Damages

  • If your order arrives damaged, please notify us within 48 hours of receiving the package.
  • Include photos of the damaged product and packaging for assessment.

b. Incorrect Items

  • If you receive an incorrect item, please contact us immediately.
  • We will provide a prepaid return label and ship the correct item to you promptly.

8. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or locations where shipping is restricted by law.
  • Certain items may have shipping limitations due to size, weight, or regulatory restrictions.

9. Returns and Refunds

For more details on how to return items, please refer to our Refund and Returns Policy.

10. Changes to This Shipping Policy

PictureTrexLux reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on our website, and significant changes will be communicated to customers directly.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us: