Refund and Returns Policy for PictureTrexLux

 Effective Date: January 15, 2025
Website: https://picturetrexlux.com/
Address: 1801 Maberry St, Midland, Texas, 79705, United States
Phone: (432) 682-6076
Email: info@picturetrexlux.com

Introduction

At PictureTrexLux, we are committed to ensuring that you are satisfied with your purchase. If you are not completely satisfied, we have developed this Refund and Returns Policy to help you return or exchange products in accordance with your rights. Please read this policy carefully before making a return or refund request.

1. Eligibility for Returns

a. General Conditions

To be eligible for a return or exchange, the following conditions must be met:

  • Items must be returned within 30 days of the purchase date.
  • Products must be in unused, new condition and in the original packaging with all tags, accessories, and documentation intact.
  • A valid proof of purchase (receipt or order confirmation) is required for returns.

b. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products.
  • Sale or clearance items marked as final sale.
  • Gift cards.
  • Items that have been used, damaged, or altered (unless the damage was caused by PictureTrexLux).

2. Refund Policy

a. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • If your return is approved, the refund will be credited to your account, minus any applicable shipping charges.

b. Partial Refunds

Partial refunds may be issued under the following conditions:

  • If the returned item is damaged or incomplete, or if it is not in the original condition due to reasons beyond our control.
  • If the return is made after the 30-day window but within 45 days, subject to approval.

c. Refund Exclusions

Refunds will not be issued for:

  • Items returned without prior approval.
  • Products that do not meet the eligibility criteria outlined above.
  • Damaged items resulting from misuse or neglect by the customer.

3. Return Shipping

a. Customer Responsibility

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • It is recommended to use a trackable shipping service and keep the receipt to ensure the return reaches us.

b. Prepaid Return Labels

  • If the return is due to an error by PictureTrexLux (e.g., defective or incorrect items), we will provide a prepaid return shipping label.

4. Exchanges

We offer exchanges for the same item in a different size, color, or style, subject to availability. To initiate an exchange:

  1. Contact us at info@picturetrexlux.com to confirm availability.
  2. Follow the return process to send back the original item.
  3. Once we receive and inspect the return, we will ship the exchanged item.

5. Damaged or Defective Items

a. Reporting Damages

  • If your order arrives damaged or defective, notify us within 48 hours of receipt.
  • Provide photos of the damaged product and packaging for evaluation.

b. Incorrect Items

  • If you receive an incorrect item, please contact us immediately.
  • We will send a prepaid return label and ship the correct item promptly.

6. Steps to Initiate a Return

a. Contact Us

  • Email us at info@picturetrexlux.com or call (432) 682-6076 to request a return authorization.
  • Provide your order number, reason for return, and any supporting documentation (e.g., photos of the item).

b. Authorization

  • Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
  • Returns made without an RMA number may not be accepted.

c. Return Shipping

  • Include the RMA number and a copy of the proof of purchase in the return package.
  • Ensure that the item is securely packed to prevent damage during shipping.

7. Processing Time

  • Returns are typically processed within 3–5 business days of receipt.
  • Refunds or exchanges will be confirmed and processed promptly.

8. Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Orders canceled after 24 hours will be treated as returns and are subject to the Refund and Returns Policy.

9. Customer Responsibilities

  • Customers must ensure that items are securely packaged for return to prevent damage during transit.
  • Customers must provide accurate and complete information during the return process.

10. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us: